FAQ’s

 

ORDERING

How long is your lead time?

Although we are a small business we are proud to offer fast, easy service. Orders placed will often be despatched the same day (Monday - Friday). If not, the next working day should see your order leave us. During our peak times this may be extended but shouldn't exceed 3 working days at the absolute maximum.

If you're in a hurry for your items we would encourage you to upgrade to a First Class or Next Day delivery service. 

Are your products suitable for vegans?

All of our soy candles are made with 100% soy wax flakes and either pure essential oils or high grade perfume oils. We don't test on animals and the ingredients we use are also cruelty free. 

Who will deliver my parcel?

We use Royal Mail for the vast majority of parcel deliveries. We also use DPD Local for larger orders, and for those who've upgraded to next working day delivery.

How will I know when to expect my parcel?

You will be sent an email when your parcels leaves us. For Tracked 48 orders being delivered by Royal Mail we estimate a delivery lead time of 2-3 working days. Tracked 24 orders can usually be expected within 1-2 working days. Royal Mail parcels are sent on a signed-for service and you will be able to check on the status of your delivery via a link in your despatch notification. 

What if I'm not home when my parcel is delivered?

Royal Mail - If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbour or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office. 

Something is missing from my parcel, what shall I do?

We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you while apologising profusely! 

Can we bulk buy candles for a corporate event?

We are always happy to discuss bulk orders for corporate events or gifts. Please email us at aromauraltd@outlook.com with an overview of what you had in mind and we will get back to you with a detailed quote. 

All of our candles are homemade from soy wax therefore, each may come with their own individual features such as bubbles & frosting

These are normal qualities of soy candles!